In this FAQ we have put together the questions that are most often asked.
HOW TO FOLLOW MY ORDER?
Upon dispatch of your order, you will receive a confirmation email with a tracking number, which will allow you to follow your parcel easily on the following site.
You can follow your parcel with this link : http://parcelsapp.com/en
I HAVE NOT RECEIVED MY ORDER YET, WHAT SHOULD I DO?
If you have not received your order after a week, make sure that the address and the name communicated when you placed your order are correct. You can also follow your order via the tracking number that is indicated. If your address is correct and the parcel is indicated as "delivered", please contact us.
For any exchange, please send us an email to: firstname.lastname@example.org
HOW LONG DOES THE DELIVERY TAKE?
We estimate within 7-10 days delivery time.
Our parcels are tracked which allows you to follow the delivery process more easily.